Homeless Youth & Young Adult Department

The Homeless Youth and Young Adult Youth Department provides a range of support services to meet the needs of unstably housed youth and young adults. From Street Outreach to Host Housing, our programs are focused on keeping youth and young adults safe and providing a path to stability.

Regional Access Points

Strafford County and Eastern Rockingham County

Rochester Youth Drop-in Center

The Rochester Youth Drop-in Center helps young people ages 12-24 in Strafford County and east Rockingham County who are at-risk or experiencing housing instability. As a Regional Access Point (RAP), the Center consolidates access to vital systems and support services for young adults experiencing homelessness.

Merrimack County

Concord Youth Drop-in Center

The Concord Youth Drop-in Center is a safe haven for Merrimack County youth ages 12-24 who are at-risk of experiencing or are experiencing housing instability. It also serves as a designated Regional Access Point (RAP) to connect young adults experiencing homelessness with systems and supportive services.


Manchester Youth Drop-in Center

The Manchester Youth Drop-in Center serves Manchester area young people, ages 12 through 24, who are at risk of experiencing or are experiencing housing instability. It is also a designated Regional Access Point (RAP) providing one-stop access to vital systems and supportive services for youth experiencing housing instability and homelessness.


Youth Navigator Program

Waypoint’s Youth Navigator is the “front door” for youth ages 12-24 to access immediate services when faced with a housing crisis. This means they are the first person a young person connects with.

Supportive Services

Manchester, Strafford County, and Eastern Rockingham County 

Teen Services Outreach Program

Outreach social workers support youth ages 12 to 18 who are unaccompanied or living on their own to resolve housing issues, get basic needs met, and learn life skills.

Strafford County
Eastern Rockingham County
Merrimack County

Street Outreach Programs

Through the Street Outreach Programs, “boots on the ground” teams canvas communities in search of runaway, homeless, and other at-risk youth, ages 12-24. They walk the streets of Manchester, Strafford County, eastern Rockingham County, and Merrimack County to help connect vulnerable youth to the services they need.

Housing Programs

Serving young people and landlords in Manchester, Strafford County, Rockingham County and Merrimack County

Rapid Rehousing

Rapid Rehousing moves young adults, ages 18-24, from homelessness to housing. Coordinators work with local landlords to supply rental housing to eligible young adults who participate in supportive counseling and skills development to become self-sufficient tenants.

Statewide – TLP houses are in Concord, Dover, and Manchester

Transitional Living Program

The Transitional Living Program helps youth between the ages of 18 and 21 bridge the gap between homelessness and self-sufficient living. Youth experiencing homelessness or at risk are provided housing and support to attain education and employment goals and develop life skills.

Strafford and Merrimack Counties

Host Home Program

Waypoint’s Host Home Program (HHP) matches qualified youth aged 18 to 24 who are at risk of experiencing homelessness with carefully screened volunteer hosts willing to provide safe housing.

Statewide – Housing is available in Manchester and Groveton

Pregnant/Parenting Transitional Living Program

The Transitional Living Parenting Program provides short-term housing and intensive support to pregnant or parenting young people, 18-21, who are homeless or at risk of experiencing homelessness.

Emergency Young Adult Shelter

Manchester area

Emergency Homeless Shelter

Waypoint offers an overnight emergency homeless shelter for youth between the ages of 18 and 24 in downtown Manchester.

Department Leadership

Mandy Lancaster

Director of Youth Services

Sarah Jones

Supportive Services Manager

Jac Carroll

Housing Manager


The Homeless Youth and Young Adult Department engages in advocacy at all levels – local, state and federal – with the goal of making youth homelessness in NH rare, brief, and one-time.

Regional Offices

Waypoint has several regional offices throughout New Hampshire. Below are the locations of these offices. If you are looking for specific program contact information, please visit the Programs Overview page or the Get Help page.

Agency Headquarters

464 Chestnut St.
Manchester, NH 03105
603.518.4000 | 1.800.640.6486
Fax: 603.668.6260
P.O. Box 448

103 No. State St.
Concord, NH 03301

Lakes Region
67 Water Street Suite 207
Laconia, NH 03246

North Country
25 Main St.
Lancaster, NH 03584
P.O. Box 188 Conway, NH 03818

Tri-City Region
3 Wallace St.
Rochester, NH 03867

20 Central Sq., Suite #210
Keene, NH 03431

35 Third St.
Dover, NH 03820

60 Main Street Suite 240
Nashua, NH 03060

11 Sandy Point Rd.
Stratham, NH 03885
Fax: 603.668.6260

Upper Valley
63 Hanover St.
Lebanon, NH 03766

The Children’s Place & Parent Education Center
27 Burns Ave. 
Concord, NH 03302
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