Family Preservation & Strengthening

Waypoint supports at-risk families to improve long-range family functioning and independence. Our programs help caregivers overcome challenges, build resilience and skills, and gain the tools and resources necessary to provide safe, nurturing homes for their children.


Individual Service Options (ISO)

ISO is a high-intensity, home-based program of interventions multiple times a week for complex child protection cases. Waypoint’s Permanency Therapist and Parent Coach collaborate with other treatment professionals as a unified team.


Therapeutic Counseling

Waypoint’s therapeutic counseling services help individuals 18 and older with mental health challenges. Whether you are coping with a loss, experiencing anxiety or depression, having relationship issues, or just need support to get back on track, we are here for you.


Parent Coach Program

The Parent Coach Program provides parenting coaching and support services to families referred to the program through child protective services. The program focuses on enhancing the strengths and culture of the family to better meet the developmental needs of the children.


Integrated Home Based Therapeutic Services

Waypoint’s Home Based Therapeutic Services (HBTS) helps families involved with child protection services or juvenile justice become safer and stronger. Intensive, short-term therapy supports more positive family functioning both in the home and community.

Statewide except Coos County

Community-Based Voluntary Services

Waypoint’s Community-Based Voluntary Services (CBVS) preserve families and prevent state intervention. We work with you to strengthen your family and keep your children safe at home in a nurturing environment where they can thrive. CBVS can help your family recognize your own strengths and find solutions to everyday problems.

Department Leadership

Caryn Lemay


Tammy Boucher

Sr. Manager, Community Based Voluntary Services

Emily Hacker

Clinical Director

Casey Wortman

Manager, ISO/IHB

Alicia DeLoid

Manager, Parent Coach


Waypoint’s advocacy program works at the legislative level to shape laws and public policies that further the best interests of children and families. The advocacy team works closely with Waypoint’s leadership and family preservation staff to identify themes, issues, and concerns that impact the families we serve.

Regional Offices

Waypoint has several regional offices throughout New Hampshire. Below are the locations of these offices. If you are looking for specific program contact information, please visit the Programs Overview page or the Get Help page.

Agency Headquarters

464 Chestnut St.
Manchester, NH 03105
603.518.4000 | 1.800.640.6486
Fax: 603.668.6260
P.O. Box 448

103 No. State St.
Concord, NH 03301

Lakes Region
67 Water Street, Suite 207
Laconia, NH 03246

North Country
25 Main St.
Lancaster, NH 03584
P.O. Box 188 Conway, NH 03818

Tri-City Region
3 Wallace St.
Rochester, NH 03866

279 Locust St., Ste B
Dover, NH 03820

60 Main Street Suite 240
Nashua, NH 03060

11 Sandy Point Rd.
Stratham, NH 03885
Fax: 603.668.6260

Upper Valley
63 Hanover St.
Lebanon, NH 03766

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