Kristen is passionate about making things work better from the inside out—building efficiencies, strengthening capacity, and ensuring operations run smoothly so teams can do their best work. She provides strategic leadership and oversight for Waypoint’s programs, ensuring they remain high-quality, client-centered, and responsive to community needs. Deeply committed to Waypoint’s mission and values, Kristen collaborates across departments and with community partners to expand access to critical resources and amplify program impact. Grounded in data-informed decision-making and continuous improvement, she leads program planning and operations, advances standards and best practices, and helps keep the organization accountable for program budget goals, outputs, and measurable outcomes.