There are a few things that Jill Lowell, Supervisor of Waypoint’s Business Office, knows about herself:
1. Working for a nonprofit is a must.
2. Her superpower is creating supportive systems.
3. Success means being good at what she does, loving it, and contributing meaningfully.
“You can earn a living in many ways, but there’s no substitute for feeling good about what you do,” says, Jill, “There’s no doubt that working at Waypoint makes me feel like I’m contributing to society as a whole.”
Jill started at Waypoint in 2016 in an administrative role in the Business Office, where she knew her special skills in multi-tasking, organization, and systems would benefit the organization. This provided her with a strong foundation in understanding Waypoint’s administrative operations. After a few years, she used this skillset in a new role as a scheduler and, later, as a Supervisor in the Home Care Program.
Jill played a key role in the Home Care Program for several years. Kristen Campbell, Director of Health, Wellbeing, and Independence, recognized her abilities and wanted to support Jill so she could shine.
“Kristen was the first person who gave me the opportunity to make this role [Home Care Supervisor] my own and be successful in the way that I defined success.”
Kristen saw Jill sparkle when she designed spreadsheets or systems. This led to multiple conversations about how Waypoint could nurture Jill’s talents. When an opening as Supervisor in the Business Office came up, Kristen said, “This position is for you,” and encouraged her to apply. While the Home Care Program would feel Jill’s absence, Kristen knew it was more important for Jill to be in a role where she could thrive.
Justice and equity are extremely important to Jill. “It’s what I want in where I work, and that’s what brought me here,” she says. “There is dignity and respect in what we do at all levels… One thing I love about this organization is that Borja (CEO of Waypoint) treats everyone the same, whether he’s at a board meeting with someone donating a million dollars or talking to the lady who vacuumed the floors last night. He treats you all the same.”
For Jill, a successful Business Office supports the entire organization by making people’s jobs easier. This is why she’s passionate about creating procedural guides. If you are unsure how to do something, Jill has likely created a guide to help, readily available to all staff.
Jill is excited to continue ensuring Waypoint staff have the information they need and teaching staff how to use these systems. She’s also looking forward to continuing to learn about all the different aspects of Waypoint, a statewide agency. “I’m looking forward to creating my own way, building a system for my team, and finding ways they can continue to support Waypoint as we change and grow. We are changing so fast that the Business Office has a real challenge to keep up and stay relevant so we can remain part of Waypoint’s success.”
What perhaps is most rewarding for Jill though is making sure that the people Waypoint serves are treated with dignity the moment they walk in. “So many people feel so dejected, they’re so down, and they’re so used to going to places and being told they’re scum, they’re dirt, they’re worthless…To be treated like an actual human being, treating someone with dignity is the biggest thing you can do with your day.”
Jill is literally shining in her role. She was recently given the Rising Star Award by the Administrative Department for her efforts and passion for supporting the Business Office during a time of transition. It is clear to everyone who works with Jill that she makes Waypoint a better place, and that it wouldn’t be the same without her.
If you’re interested in exploring our wide range of career opportunities, visit waypointnh.org/jobs and apply today!
