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Who we are


Waypoint mission: Empowering people of all ages through an array of human services and advocacy

Waypoint meaning.
Our name signifies a point along a journey at which you change course. That’s what we do. We help people and communities to change course.  In 2018, we rebranded and changed our name from Child and Family Services to Waypoint to better reflect who we are and who we serve today--lifeline across the lifespan.

Waypoint work:
As a private, nonprofit agency, our array of services includes--  prenatal support, parent education/family empowerment, services for children with developmental concerns or chronic health conditions, child care, mental health counseling, family preservation, supervised visitation, homeless youth continuum, home healthcare for older Americans and adults with disabilities, and advocacy

Waypoint legacy:
While our name is relatively new, our roots run deep, all the way back to 1850 (see our HISTORY page). That makes us the oldest human service/children’s charitable organization in New Hampshire. We were born in New Hampshire, are still run by people in New Hampshire, and are dedicated to the people of New Hampshire, and now eastern Vermont!

Waypoint distinction:
Waypoint is a founding member of the Child Welfare League of America, and we hold the distinction as NH delegate to the Children’s Home Society of America. To date, we are the only organization of our kind in New Hampshire to be accredited by the Council on Accreditation; COA designation means that we adhere to the highest standards of practice.

Waypoint core:
Our brand is built upon four pillars: STAFF, COMMUNITY, SOLUTIONS, and IMPACT. Our dedicated staff is known for compassion, professionalism, and ingenuity. We work collaboratively in the community, creating a social safety net for all who live here. We find solutions to problems through our dual roles as practitioners and advocates—a truly holistic approach to our practice. We make a positive, long-lasting impact that improves our communities and every life within them.

Waypoint culture:
It's a culture of respect. As a teaching practice in a learning environment, we strive to be inclusive, innovative, fair, and flexible. We support our employees with competitive wages and comprehensive benefits that are always evolving to meet  employee needs.  

Waypoint community:
Through our 16 sites across the state, and over 24 programs, our staff travels approximately one million miles to serve an average of 7,000 people a year. We are powered by a wide array of funding, including state, federal, and local contracts, United Way, special events, insurance /service fees, and foundation grants, and private philanthropy. WE COULDN’T DO THIS WORK WITHOUT YOU.

Waypoint pledge:
Our promise to you: As you go along the journey of your life, whatever challenges you face, at whatever stage, we’ll be there for you, providing HELP ALONG THE WAY.


Our sincere thanks to over 1,600 donors (so far) who contributed critical funds to support NH youth experiencing homelessness.

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