As we celebrate the achievements of the past 175 years, we are also charting a course for the years to come. As the saying goes, “the only constant in life is change.” We are committed to remaining nimble and delivering services in alignment with our transformative mission.
Evolution Through the Eras
In 2025, Waypoint is excited to mark 175 years empowering New Hampshire citizens. We started out in 1850 as the City Missionary Society but quickly pivoted from an emphasis on spiritual growth to a focus on meeting the basic needs of children and families in Manchester. This early course change was just the first instance of constant evolution throughout our organizational lifetime to respond to the changing needs of the community. By anticipating shifting needs and responding with quality services to support New Hampshire’s people, Waypoint continues to play a vital role in our communities since we were established.
When we look back at our long history, we see many turning points. One of the biggest came in 2018 when we rebranded from Child and Family Services and updated our mission statement to “Empowering people of all ages through an array of human services and advocacy.” By including advocacy in our mission statement, we were underscoring our commitment to not only serve New Hampshire’s citizens, but to take an active role in creating change on their behalf.
Thank you to our 175 Anniversary sponsors:
Here is a look at the major milestones along our journey.
1850
Waypoint, originally known as the City Missionary Society, is founded to support families working at the textile mills in Manchester, NH.
1882
Waypoint opens a day care and nursery for unattended children of families working at the mills.
1897
Understanding the importance of in-home health care in improving quality of life, Waypoint establishes the District Nursing Association (now the Visiting Nurse Association of Manchester and Southern NH)
1918
Waypoint becomes the first agency to place children in foster homes and launches its adoption program, helping to keep children and infants out of institutions.
1930
At the request of attorneys and the courts, Waypoint becomes NH’s first child protection agency, assuming responsibility for determining custody of children.
1959
Waypoint establishes the Homemaker Services program, the first of its kind in the state, with the goal of stabilizing and strengthening family life.
1971
Waypoint establishes the family Advocacy Program, giving children and family a voice in NH.
1972
In response to the increase in youth experiencing homelessness, most with no access to services, Waypoint establishes the Runaway and Homeless Youth Program in Manchester.
1989
In response to a need to elderly and children and their families struggling with illnesses, Waypoint establishes Adult In-Home Care program and the Respite Care services.
1995
Recognizing the critical importance of early childhood development on future success, Waypoint begins our Infant and Toddler Early Intervention Services in Rockingham County.
1997
Waypoint develops the Integrated Home-Based Services program model, designed to serve families needing multiple interventions.
2003
To support youth struggling with substance use, Waypoint establishes NH’s first out-patient adolescent substance abuse treatment program.
2017
As a result of Waypoint’s advocacy work, the Child Advocate office is approved by the Senate, increasing protection for children.
2018
Rebranded from Child and Family Services to Waypoint. This included a new mission that focuses on advocacy and the organization’s work in the state.
2020
Waypoint receives its first Family Resource Center of Quality at Nashua Center, as a demonstration of quality and our commitment to families.
2021
Understanding the critical need for prevention services, Waypoint launches Community-Based voluntary services in partnership with the State of NH.
2022
Waypoint expands services for youth homelessness including the opening of the first low-barrier emergency shelter for this age group in NH, launching services in new regions, and opening a Drop-In Center in Rochester.
2025
Waypoint celebrates 175 years of impact!
Here's How You Can Help
A donation of $17.50 per month will support our programs and help transform lives.
Waypoint has several regional offices throughout New Hampshire. Below are the locations of these offices. If you are looking for specific program contact information, please visit the Programs Overview page or the Get Help page.
Agency Headquarters
Manchester 464 Chestnut St. Manchester, NH 03105 603.518.4000 | 1.800.640.6486 Fax: 603.668.6260 P.O. Box 448
Concord 27 Burns Ave. Concord, NH 03302
Dover 35 Third St. Dover, NH 03820 603.742.5662
Monadnock
20 Central Sq., Suite #210
Keene, NH 03431
603.357.8772
Upper Valley 85 Mechanic St., Suite B2-6 Lebanon, NH 03766 603.298.8237
Nashua 60 Main St., Suite 240 Nashua, NH 03060 603.889.7189
Waypoint at the Richie McFarland Center 11 Sandy Point Rd. Stratham, NH 03885 603.518.4002 Fax: 603.668.6260
Tri-City Region 3 Wallace St. Rochester, NH 03867 603.518.4020